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Do you know your customer's problem?

business customerservice problemsolving wordbook Feb 05, 2020

Today we're discussing this quote: "Business buyers don't 'buy' your product or service, they 'buy into' your perspective and approach to solving their problems" Jeff Ernst

The first step to showing your customer how you can help, is knowing what their problem is in the first place!

I've created a workbook to help you think this through which you can access here!

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